At Gifizi, we are committed to providing our customers with the highest level of satisfaction. If you are not completely satisfied with your purchase, we are here to help.
This Refund Policy applies to all products purchased through Gifizi website, except for customized or personalized products which are non-refundable.
Eligibility for Refund
Refunds will be granted for the following reasons:
- Product received is damaged or defective
- Product received is significantly different from the description provided on the website
- Product received is expired or close to expiration
- Customers may return the product within 7 days of receiving it if they have changed their mind
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@gifizi.com.
Shipping returns
To return your product, you should mail your product to:
125 moo 6 baan tha sahat
tambon pahnamoi
amphur nongphok
jangwat roiet 45210.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@gifizi.com for questions related to refunds and returns.